PROVIDER VIEW
CUSTOMER VIEW
THE EVIDENCE EXISTS.
IT JUST LIVES IN
SIX PLACES.
The obligations in a service contract are spread across systems run by different teams. Each one tells part of the story, so no one can say with confidence whether the service is getting better for the customer.
CONTRACTS
What was promised
TICKETING
What went wrong
MONITORING
How it performed
CUSTOMER FEEDBACK
How it felt
CRM
Where the account stands
What it cost
FINANCE
SPI brings them into one view of the service, without replacing any of them.
THE QUESTIONS IT ANSWERS
01
How does the customer judge value?
Providers tend to measure capability and contract performance. Customers may care more about continuity, effort and confidence. SPI starts by defining which outcomes matter to each stakeholder.
02
Where do delivery and perception diverge?
A service can perform as designed and still miss what the customer values. SPI connects contracts, delivery records and customer feedback to show where, and why.
03
Which improvements are worth it?
The biggest measurable gap may not be the one that matters most. Options are ranked by customer importance, expected benefit, supporting evidence and the cost of change.
04
Did it work, and does the customer see it?
Delivery evidence and customer assessments are revisited together, so the benefit can be shown over time, including at renewal.
YOUR TEAM
MAKES THE CALL.
SPI GIVES THEM
THE EVIDENCE.
It's built to make the people you have more effective, not to take their place.
Works with what you already run
Your applications, systems of record and workflows stay as they are. SPI connects and interprets the evidence across them.
Explainable, and reviewed by people
Consistent, repeatable measures sit underneath. AI proposes explanations, and every one is tested against the source evidence and reviewed by your team before it informs an investment.
Ties service quality to commercial outcomes
Each finding connects to what it means for cost, margin, customer experience and the renewal.
THE ENGINE
UNDERNEATH: ABILITY™
Ability is the engine behind every WhyData solution. It came out of years of university research into a hard question: how do you measure the value of a service?
One model of the service. Customers, services, commitments and expected outcomes, kept consistent across every system it reads from.
Repeatable measures. The same inputs give the same answer, so a finding holds up when someone challenges it.
Built to work with your AI. It works alongside the models and tools your organization already uses.
Patented, and grounded in service science. Developed with research partners including the University of Georgia and Georgia Tech.
WHAT YOU BUY FIRST
SERVICE PERFORMANCE
INTELLIGENCE
WHERE ELSE IT APPLIES
PUBLIC SECTOR, PROVIDERS,
INSURANCE RISK
THE ENGINE
ABILITY™
HOW AN ENGAGEMENT WORKS
STEP ONE
PROOF OF VALUE
Answer one defined question with agreed data, and measure what the answer is worth.
STEP TWO
IMPLEMENTATION
Set SPI up in your environment and build it into how service decisions get made.
STEP THREE
SUBSCRIPTION
Extend to more services, teams and sites as the value is proven.