Service Delivery Analytics powered by Ability
Ability is a cloud based, software solution to measure customer and employee service delivery perception, to analyze, score and rank key business performance indicators, and enable decision makers to properly allocate financial and operational resources to improve financial outcomes.
Ability simultaneously links the cost of service to profits and losses. Through a patented unique combination of advanced analytics in software technology, the software captures information from previously un-mined data sources, creating new insights to act upon. Powerful and insightful, easy to read reports provide executives with the means to make valid fact-based actionable and measurable decisions on where to allocate human and financial capital for improved operating efficiencies and bottom-line performance.